Over the years, TriState Technologies has been able to gain a strong foothold among top technological firms. At the bottom of it lies the time-tested customer engagement model which has been driving it since its inception.
From its humble beginnings, it has undergone a series of transformations to cement its current position as an employee-oriented software company.
Here’s what gives TriState a unique identity compared to the other service providers in the industry.
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Top aspects that make TriState the pick of the bunch
At present, TriState boasts the best company culture among the leading technology service providers across the globe. It can be attributed to the implementation of the best practices with consistency in recent years.
TriState has adopted a three-pronged strategy which has helped reform its work culture. At the same time, it takes pride in implementing the practices that come under this work culture. These practices are stated below.
1. Meticulous attention to people and things for a sustainable workflow
With constant changes taking place now and then, being attentive at work can be challenging for both team leaders and members. But it is a necessary evil as it can either make or break the deal for a team.
TriState has an innovative approach to overcome this challenge. It sets the employees of the workforce free from the fetters of being trapped in one’s zone. Consequently, members exchange their ideas with one another and connect their performances with that of their team.
This is precisely wherein the concept of team performance comes to the fore. When the members of a team, as well as its team leaders, view their success or failure collectively instead of focusing on their performances, it creates a conducive environment for teamwork.
Apart from showing ways to overcome the common barriers, this approach gives the team members at TriState an opportunity to get into a sustainable workflow.
2. Three-step approach of team members to ensure sustainable workflow
- Norming: At TriState, moving on with sustainable workflow is the norm. The team members work with the team leader or the manager to get into a workflow. Once it is done, both parties strive to do their best to respect it.
Increased focus on single-tasking than multitasking: As teams are responsible for accomplishing tasks within a given timeline, the conventional approach these days is to do as many things as one can at once. In contrast, TriState encourages its team members to focus on a single task at once and take one task at a time.
The advantage of adopting this approach is that it minimizes the possibility of committing mistakes or making errors while working on an assignment. For instance, if a team member attends a phone call while writing an all-important email, they are likely to type their email message carelessly or have a slip of tongue.
The best solution to avoid such a possibility is to either attend a call or focus on writing an email. This way, a team member can avoid making mistakes while undertaking one of these tasks.
Strict adherence to the workflow without interruptions: Interruptions are commonplace in workplaces, especially in large-sized companies. Being a major company, TriState is not an exception to this rule.
However, it has managed to tackle this problem with an effective strategy. Instead of texting or emailing frequently, employees of the firm do it at set times. What it means is that the frequent notifications do not impact the workflow by distracting the team members as they check emails or texts during a break or when they are not working.
3. Three-step approach of team leaders to ensure sustainable workflow
Support norming: Team leaders at TriState have a balanced view of norming. While they establish workflow and ensure that they follow it along with the team members, they also do not shy away from ensuring discipline.
At TriState, team leaders understand their role to guide team members as well as to make them respect workflow. They pay attention to both these job roles to streamline the operations of their team for a project.
Scheduled meetings: Before inviting team members for meetings, team leaders at TriState weigh the value of this move. While doing it, they ensure the availability of all the team members whose participation is necessary.
Sometimes they do find it challenging alongside maintaining sustainable workflow. In such situations, they consider tweaking the invitation list, format, or duration to enhance the value of a meeting for its participants.
Encouragement to open communication regarding challenges in the sustainable workflow: After all, team members are humans and they have their limitations. They are likely to come across challenges in achieving a flow while working on a project.
To assuage this concern for team members, team leaders at TriState encourage them to communicate openly about issues and concerns. This helps team leaders to better understand the challenges of team members working under them. After knowing their issues, team leaders provide them with effective solutions.
Final thoughts
For a technology firm, adopting a favorable work culture is a slow and steady process. The cooperation of team leaders as well as team members is essential to set up the foundation of a conducive working atmosphere. TriState has been able to achieve it with its pragmatic methodologies and strategies. As much simple as they seem to understand on paper, they are equally effective in delivering results.
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